Answers, in plain English.
How your account works, what happens to your documents, what a purchase includes, and where to find things. If you are signed in, you can also message us from inside your account.
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Account and access
Signing in, your email address, and getting back into your account.
Your documents
Building, changing and downloading your will and the kits that come with it.
Payment and refunds
What you pay for, when you pay, and how to ask for a refund.
Order of Service Planner
Help for someone planning a funeral for a loved one who has died.
All articles
Creating your account
How to start an account at It's Simple Will. There is one email box and one button, and you do not need a password.
How support works
How to reach us. Support lives inside your account, where your request and our replies stay together in one place.
Signing in with the email link
How to sign back in to It's Simple Will using the link we email you. There is no password and no code to type.
Your sign-in email has not arrived
What to check when the sign-in link does not turn up, and what to do if you still cannot get into your account.
Downloading your documents
Where your finished PDFs live, how to download them, and how many times you may do it.
Generating your documents
What happens when you generate your Will and the other documents, the three things you confirm first, and why it is worth reviewing before you press the button.
Signing a standard witnessed will: province-specific instructions
How a standard, in-person, witnessed Will made with It's Simple Will is signed — and why the province-specific instructions supplied with your own document are the ones to work from.
Updating your will after you have generated it
How to change an answer and rebuild your documents, what it costs, and what the three-year update window does.
A payment that did not unlock your documents
What to do if you paid and your documents still show as locked — starting with how to check whether the payment actually went through.
How long your credits last
The three dates that matter — your bundle credits, your update window, and Order of Service Planner credits — and why your finished documents are not affected by any of them.
Requesting a refund
How to open the Refund page, what you can expect back, and what to do if the page says your purchase is not eligible.
What is included in the bundle
What one payment unlocks at It's Simple Will, how many wills and Pre-Planners you get, and what is sold separately.
Adding photos and speakers
How to add a photograph for the printed keepsakes, how long uploaded photos are kept, and how to set the speaking order for the service.
Comparing funeral-home quotes
How the quote comparison page works — adding each home, entering the figures from their own quote, and reading the side-by-side total.
Keeping track of who has been told
How the Who has been told list works, that the planner contacts nobody on your behalf, and how to work from paper instead if you would rather.
Sharing the checklist with your family
How the shared family checklist link is created, who can open it, how long it lasts, and how to replace it with a new one.
Starting an Order of Service session
What the Order of Service Planner is, that it is bought separately from the will bundle, what one purchase includes, and how a session begins.
The writing helpers: obituary, eulogy and welcome remarks
How the obituary, eulogy and welcome-remarks drafting works in the Order of Service Planner, what the AI does and does not do, and what you are expected to change.
What you end up with
Every document the Order of Service Planner produces, described by what it is and what it is for, and how to download each one.
Working through the planner
How the Order of Service questions work — the two depths, how answers are saved, going back to change something, and the review screen before you generate.