How long your credits last

The part people worry about first #

Your finished documents do not expire. Anything you have already generated stays in your account, and you can open it and download it whether or not any date has passed. No expiry hides, locks or removes a document you have generated. That is worth saying plainly, because it is the thing most people ask about.

What expiry affects is making new things.

Three different clocks #

They are easy to mix up, so here they are separately.

1. Your bundle credits — three years #

The two will credits and two Funeral Pre-Planner credits from your purchase run for three years from the day you bought. A credit is spent when you start a new will or a new Funeral Pre-Planner.

2. Your update window — the same three years #

The update window is what lets you change your answers and generate documents. It runs alongside your credits, for the same three years.

When it closes, exactly two things stop:

• starting a new edit, and
• generating a new document.

Everything else carries on. When the window has closed the product tells you so directly, and says that everything you generated is still there to view and download, and that you can extend your window — look for our email about it, or start a Support request from your account.

3. Order of Service Planner credits — two years #

If you bought the Order of Service Planner, that is a separate purchase with its own clock: those credits run for two years from the day you bought them, and they are only needed to start a new planning session. A session you have already finished stays openable and downloadable.

Extending your update window #

If three years is not enough, the window can be extended. We send you an email as the date approaches with a link to do it. You can also ask from Support in your account and we will point you to it.

Checking where you stand #

Sign in and open your account. If you are unsure, start a request from Support and choose My purchase credits — see How support works.