Payment and refunds
What a purchase includes and what it costs, when payment is asked for, the three-year update window, and how the refund policy works in practice. The policy itself is published at /legal/refund and is the authority.
Articles
A payment that did not unlock your documents
What to do if you paid and your documents still show as locked — starting with how to check whether the payment actually went through.
How long your credits last
The three dates that matter — your bundle credits, your update window, and Order of Service Planner credits — and why your finished documents are not affected by any of them.
Requesting a refund
How to open the Refund page, what you can expect back, and what to do if the page says your purchase is not eligible.
What is included in the bundle
What one payment unlocks at It's Simple Will, how many wills and Pre-Planners you get, and what is sold separately.